Privacy Policy

Happy Days Business Support Ltd is committed to protecting personal data and handling it fairly, lawfully and transparently. This Privacy Policy explains how personal data is collected, used, stored, shared and protected, and it also explains the rights available to individuals under UK data protection law. Privacy notices are required where an organisation processes personal information and must explain why data is held, how it is used, how long it is kept and who it may be shared with.

1. Who We Are

1.1 Data Controller

Happy Days Business Support Ltd is the data controller for the personal data covered by this Privacy Policy. As data controller, the company is responsible for looking after personal data and processing it in a fair, lawful and transparent manner.

1.2 Business Details

The company's registered contact address for privacy matters is:

1.3 Privacy Contact

For questions about this Privacy Policy, data protection requests or concerns about how personal data is handled, please contact:

2. The Personal Data We Collect

2.1 Types of Personal Data

Happy Days Business Support Ltd may collect and process personal data including:

1. names;
2. postal addresses;
3. email addresses;
4. telephone numbers;
5. business contact details;
6. client instructions, correspondence and appointment information;
7. billing and payment information; and
8. website or enquiry information where an individual contacts the business online or offline.

Personal data means information from which a person can be identified, directly or indirectly.

3. How We Collect Personal Data

3.1 Sources of Data

Personal data may be collected:

1. directly from clients, prospective clients, suppliers and business contacts;
2. when an enquiry is made by email, telephone, post or online form;
3. during the provision of virtual assistant and business support services; and
4. from routine business records and communications.

Privacy notices should explain both online and offline collection activities.

4. How We Use Personal Data

4.1 Purposes of Processing

Happy Days Business Support Ltd may use personal data to:

1. respond to enquiries;
2. provide virtual assistant and business support services;
3. manage client relationships and service delivery;
4. issue invoices and maintain accounts;
5. comply with legal, regulatory and tax obligations; and
6. maintain business records and protect business interests.

4.2 Lawful Bases

Personal data will usually be processed on one or more of the following lawful bases:

1. contract, where processing is necessary to provide services or take steps before entering into a contract;
2. legal obligation, where processing is required to comply with the law; and
3. legitimate interests, where processing is necessary for the proper administration and operation of the business, provided those interests are not overridden by individual rights.

UK GDPR requires at least one lawful basis for processing.

5. Sharing Personal Data

5.1 Who Data May Be Shared With

Personal data may be shared, where necessary, with:

1. professional advisers such as accountants, lawyers or insurers;
2. IT, software, hosting or cloud storage providers;
3. payment processors and banking providers; and
4. HM Revenue & Customs or other public authorities where disclosure is legally required.

Where data is shared with third parties, it should be protected and handled in accordance with the law.

6. Storage, Security and Retention

6.1 Security

Happy Days Business Support Ltd will take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure. Security measures should safeguard the confidentiality, integrity and availability of the data held.

6.2 Retention

Personal data will be kept only for as long as necessary for the purpose for which it was collected, including to meet legal, accounting and reporting requirements. Retention should take account of the nature, sensitivity and purpose of the data.

7. Individual Rights

7.1 Your Rights

Individuals may have the right to:

1. be informed about how their data is used;
2. request access to their personal data;
3. request correction of inaccurate or incomplete data;
4. request erasure in certain circumstances;
5. request restriction of processing;
6. object to processing where relevant;
7. request data portability where applicable; and
8. withdraw consent where consent is relied upon.

These rights form a core part of UK GDPR compliance.

8. Complaints

8.1 Raising a Concern

Any concern about the handling of personal data should first be sent to Marcus Walker at the address above.

8.2 ICO Complaint

If a concern is not resolved, an individual may complain to the Information Commissioner's Office, the UK supervisory authority for data protection matters.

9. Changes to This Policy

9.1 Updates

This Privacy Policy may be reviewed and updated from time to time to reflect changes in legal requirements or business practices.